Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@youressentials.online. Please note that returns will need to be sent to the following address: 5904 S Cooper Street, Ste 104, Arlington, Texas 76017. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@youressentials.online. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wruth@lifestyleessen.com.

RETURN AND REFUND POLICY

Return Window We accept returns within 14 days of delivery. To be eligible for a return, items must be unworn, unused, and in their original condition with all tags attached.

How to Initiate a Return To start a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions.

Return Shipping

  • Regular Returns: Customer is responsible for return shipping costs.
  • Defective or Wrong Items: We will provide a prepaid return label at no cost to you if you received a defective or incorrect item.

We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

Refund Options Once we receive and inspect your return, you may choose from the following options:

  • Refund to your original payment method
  • Store credit
  • Exchange for a different item

Please specify your preferred refund method when initiating your return.

Refund Processing Time Approved refunds will be processed within 5-7 business days of receiving your returned item. Refunds to your original payment method may take an additional 5-10 business days to appear in your account, depending on your financial institution.

Non-Returnable Items For hygiene reasons, the following items cannot be returned:

  • Underwear and lingerie (unless defective or wrong item sent)
  • Items marked as final sale

Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [your email address] with photos of the issue. We will arrange for a replacement or full refund at no cost to you, including return shipping.

Questions? If you have any questions about returns or refunds, please contact us at wruth@lifestyleessen.com.